Effective date: Feb 1 2026
Company: Dynamic Ascend LLC, doing business as “AmbulanceService.com” (“AmbulanceService,” “we,” “us”)
Contact: [email protected] | (312) 626-6655
1) What this policy covers
This Privacy Policy explains how we collect, use, and share information when you:
visit our website,
call, text, or submit forms, or
request non-emergency medical transportation (NEMT), wheelchair, stretcher, or other transport services.
2) Important note about emergencies and medical information
AmbulanceService.com is not a 911 or emergency service. If you have a medical emergency, call 911 (or your local emergency number).
We are a lead-intake and routing service. You may choose to share health-related details to help a transport provider quote and schedule your request. We recommend you share only what is necessary.
3) Information we collect
Information you provide
Contact details (name, phone, email)
Trip details (pickup, dropoff, date/time, mobility needs such as wheelchair or stretcher)
Payment-related info (if you pay us directly, processed by our payment vendors)
Messages and recordings (calls, voicemails, chat logs, SMS)
Information collected automatically
Device and website usage data (IP address, browser type, pages visited)
Cookies and similar technologies (analytics, fraud prevention, site functionality)
Information from partners
Updates from transport providers (availability, acceptance of a request, status updates)
4) How we use information
We use your information to:
Provide the service (intake, match, and route your request to providers).
Communicate with you (confirm details, send updates, respond to questions).
Improve and secure the service (analytics, debugging, fraud prevention).
Meet legal and compliance obligations (record-keeping, dispute handling).
5) How we share information
We may share your information with:
Independent transport providers you are matched with, so they can quote, schedule, and perform the service.
Service providers who help us operate (hosting, analytics, call/SMS platforms, CRM). They are limited to providing services to us.
Legal or safety recipients if required by law, subpoena, or to protect rights, safety, and security.
SMS sharing disclosure: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
6) Calls, texts, and consent
If you contact us by phone or submit a form, you consent to be contacted at the number you provide, including via call, SMS, and prerecorded/automated messages when permitted by law.
Typical compliance language used in our flows includes:
“Message frequency varies.”
“Message and data rates may apply.”
“Reply STOP to unsubscribe. Reply HELP for help.”
7) Cookies and analytics
We use cookies and similar tech for:
core site functionality,
analytics and performance measurement,
security and fraud prevention.
You can control cookies through your browser settings (some features may not function properly).
8) Data retention
We keep personal information as long as needed to:
provide the service,
maintain records for compliance and dispute resolution,
enforce agreements, and
improve and secure operations.
We may retain some data longer when legally required.
9) Security
We use reasonable safeguards designed to protect your information (access controls, encryption in transit where applicable, monitoring). No method is 100% secure.
10) Your choices and rights
Depending on where you live, you may have rights to:
request access to your personal information,
request deletion or correction, and
opt out of certain communications.
You can opt out of marketing texts anytime by replying STOP.
To make a privacy request, email [email protected].
11) Children’s privacy
Our service is not intended for children under 13, and we do not knowingly collect their personal information.
12) Illinois notice (voiceprints and biometrics)
If we ever use voice biometrics (voiceprints) for identification or fraud prevention, that may be considered a “biometric identifier” under Illinois law.
If applicable, we will provide a separate biometric notice and obtain required consent before collecting or using biometric identifiers.
13) Changes to this policy
We may update this Privacy Policy from time to time. We will update the effective date and post the revised policy.